Right of Withdrawal Notice

AN OVERVIEW OF THE RULES NOW IN FORCE

The directive applies uniformly in all 28 EU countries.

They apply in a limited way when the customer buys in a shop and can inspect the goods before making a purchase decision.

Before concluding the contract, the customer must be informed about the goods themselves, delivery conditions, price, any additional costs, rights and obligations.

The online retailer must set up a button on the website (field to click) that is clearly recognizable as an order and must also be used for this purpose. Only when the customer clicks this button does the contract apply.

 

The retailer may not charge any higher surcharges for paid payment methods than it has to bear itself.

Checkboxes with which voluntary additional services can be ordered may no longer be automatically ticked.

The shipping risk is borne by the seller until the customer has received the goods.

The customer can inspect the goods before withdrawing, to the extent that would also be permitted in a shop.

The customer's right of withdrawal is set at 14 calendar days, from the date on which the goods arrived or the service contract was signed. In the event of failure to provide information, it is one year. Perishable goods are an exception.

The cancellation policy must be clear, but is not subject to any formal requirements. However, the burden of proof that all legal provisions have been complied with lies with the customer.

The retailer must provide the customer with a cancellation form no later than together with the delivery of the goods.

If the right of withdrawal is exercised, the refund must be made within 14 days, valid from the day on which the retailer was informed of the withdrawal. However, the refund can be withheld until the returned goods have arrived. The refund is made using the same method as the payment.

The customer bears the costs of returning the goods, unless otherwise agreed or the customer was not informed about this.

CANCELLATION POLICY FOREWORD

From 13 July 2014, revised rules apply to distance selling over the internet and create legal certainty not only for the consumer, but also for the supplier of goods. We welcome this clear regulation because our offers are not exactly small amounts and until the new regulation our customers always had an uneasy feeling when making advance payments by bank transfer, especially since the transfer was predominantly made abroad. Every order is based on a contract that becomes legally valid via a button. Since consumer rights and thus also retailers' obligations apply uniformly throughout Europe, case law is also standardized and does not contain any foreign surprises or pitfalls for the consumer. Thus, the legal venue is the consumer's place of residence and not that of the provider. Furthermore, the shipping risk lies entirely with the retailer. The customer is only liable for the goods once he or a third party commissioned by him, figuratively speaking, holds the goods in his hand and can check whether, in our case the performance, corresponds to the promises and descriptions. It is permitted to inspect this as well. Examples: A mixer can be switched on briefly, but not used several times. Jeans can be tried on, but not worn out. If the goods are actually used and then sent back, the customer must pay for the loss in value. The performance of our log splitters can clearly be checked with a cross-section, and that must be sufficient. It cannot be accepted if a large amount of wood is split until the end of the return period and the right of return is thus abused.

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period be

has 14 days from the day of receipt of the goods. Return transport at your expense.

 

To exercise your right of withdrawal, you must send us an e-mail with acknowledgement of receipt or request confirmation of receipt from us. The withdrawal must refer to the invoice issued by us.

The goods must be returned in packaging quality equal to that at delivery. However, it does not have to be the same cartons or the same pallet.

To comply with the withdrawal period, it is sufficient for you to send the notice of exercising the right of withdrawal to us by e-mail before the withdrawal period expires, always requesting confirmation of receipt as a reminder.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you all payments that we have received from you without undue delay and no later than within 14 days from the day on which we received the notice of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.We may withhold reimbursement until we have received the goods back and can see whether you have only put our machines into operation for testing or have actually worked with them. If there are signs of extensive use, we must assess this as a reduction in value and take it into account in the reimbursement. The return shipment must be made at the most favorable price; we will exchange offers with each other with the aim of finding the cheapest freight forwarder.

Online dispute resolution option:  https://www.conciliareonline.it/willkommen-bei-der-online-schlichtungsstelle-fuer-verbraucherstreitigkeiten-aus-e-commerce-vertraegen